Flexibility Reward Option (FRo) is a reward program for travelers to earn rewards in exchange of their travel flexibility. If you are booked on a flight but don't mind taking a different flight (on the same or different date), you can earn rewards by using FRo. The rewards vary based on airline and flights, however, it could be up to USD 150 per each way or USD 300 per round trip. Just follow these two steps :

1)	Retrieve your booking on www.optiontown.com and select an alternate flight that you are flexible to fly on, and the latest time to notify you if you've been rebooked to the alternate flight.
2)	Optiontown will notify you via email if you are rebooked to your selected FRo Flight. If you are rebooked, you will earn a Rebook Reward. Even if you are not rebooked, you may still earn a Sign-up Reward of up to USD 5 per each way).

You will get the FRo rebook notification at least 24 hours before departure.
*Reward value and reward method vary by airline, flights, seaonality and several other factors. FRo Eligibility: You must hold a confirmed flight booking with one of Optiontown's airline partners to earn rewards with FRo.

Follow the simple steps below to sign-up for FRo and earn rewards:

1)	Visit www.Optiontown.com and click the Flexibility Reward tab. Enter your booking reference number, last name and email to retrieve your booking
2)	Choose if you are flexible for outbound and/or return flight, and then provide your preferred dates for alternate flight when you are flexible to fly on. Also specify the latest date to notify you if you have been rebooked by Optiontown to the alternate flight.
3)	From the search results, select your alternate flight where you are flexible to fly on. You may choose up to 3 different alternate flights.
4)	Choose your preferred method to receive your FRo Reward.

Later, Optiontown will notify you via email if you are rebooked to your selected FRo Flight. If you are rebooked, you will earn a huge Rebook Reward. Even if you are not rebooked, you may still earn a Sign-up Reward. *Reward value and reward method vary by airline, flights, seasonality and several other factors.FRo Eligibility: You must hold a confirmed flight booking with one of Optiontown's airline partners to earn FRo rewards.

A FRo Flight is an alternate flight(s) you are flexible to fly on. If Optiontown rebooks you to this alternate flight, you will earn a rebook reward.

The Original Flight is the flight that's already booked in your itinerary.

It's the latest date by which Optiontown will notify you if you have been rebooked to your selected FRo Flight.You can choose your desired Rebook Notification deadline at the time of FRo Sign-up. Generally, you can select between 1 day and 4 days before travel as your FRo Rebook Notification deadline. However, it may vary based on airline and flights. Your choice of the FRo Rebook Notification affects the chances and amount of FRo Reward you could earn. The longer you can wait, the higher are your chances to earn FRo Rewards.

No. During sign up, Customers must acknowledge that they are making a binding commitment to be moved to one of their alternate flights, if selected. They cannot opt out of FRo or change FRo Flight or any other preferences once they have completed sign up.

Here are some tips to maximize your chances to earn maximum FRo Rewards

a)	The more you sign up for FRo, the higher are your chances to earn rewards. So, sign up for FRo whenever you have some travel flexibility.
b)	The longer you can wait to receive your FRo Rebook Notification, the higher are your chances to earn maximum FRo Rewards. So, select the Rebook Notification deadline to be as close to your travel date as possible.
c)	Only a limited number of FRo Sign-ups are allowed on flights. So, sign-up as soon as you can after purchasing your ticket to ensure you have the highest chance to sign up for FRo and earn FRo Rewards.

The rewards vary based on airline and flights, however, it could be up to USD 150 per each way or USD 300 per round trip.

No. Only specific flights on specific dates are eligible for FRo sign-up. To find out if your flight is one of them, visit www.optiontown.com and enter your PNR details. The availability of FRo is dynamic and may change from time to time. If FRo is not available on your flight, we suggest you check back later as it may become available. We also recommend you to explore FRo for your future trips.

The eligibility criteria depends upon the airline and flights. To know more, logon to www.Optiontown.com and enter your PNR details to find out if your booking is eligible or not.

The FRo service is available only with the Optiontown airline partners. To check the eligible airlines list anytime, visit Optiontown.com and click on the Flexibility Reward tab and see the list of airline partners in the "Airline" dropdown.

No, there is no maximum limit to your FRo participation.

Optiontown Confirmation number is a unique reference number provided to you at the time of your sign-up for any product on Optiontown. It remains the same all different products purchased on the same flight booking, so its very easy and convenient to use. You may also use your Optiontown Confirmation to retrieve and view your bookings on Optiontown.

Generally, all services (except advance seat selection) that were available on your Original Flight are also available in your FRo Flight. However, it may also vary sometimes due to change of aircraft. We do recommend you to check on our website specifically for your booking.

No. FRo Flight must be for the same airline as that of your Original Flight.

Your FRo Flight must depart either same day or after your Original Flight.

Yes, both FRo Flight and Original Flight may depart on the same day, but FRo Flight must depart after the Original Flight.

No, the origin and destination of your FRo Flight and Original Flight must be the same.

Your FRo Flight can be a direct or a connecting flight and depends on availability at the time of FRo Sign-up. There is no restriction in this regard.

No. All Customers on a PNR must sign up together, and rebooked, if selected. If only one or some of the Customers want to sign-up for FRo, they would need to contact the airline to get their booking separated from the rest of the group, and then use the new booking PNR to sign-up for FRo.

Yes, you may get FRo on either Outbound or Return or both flights.

You may sign up for FRo any time up to one day before the departure of your Original Flight. However, the availability of FRo is dynamic and is limited and thus may not be available at all times. So, we would recommend you to sign-up for FRo as early as possible.

You can select up to 3 FRo Flights for each way. So, if you have a round-trip ticket, then you can choose up to 3 FRo Flights for outbound and 3 for return.

No. FRo is non-transferable.

During FRo sign-up, click on the Remove button on FRo Flight icon to remove the selected FRo Flight. After the removal of FRo Flight, you may re-select any FRo Flight as your new FRo Flight. Please note that you are NOT allowed to remove/change your FRo Flight after the completion of FRo Sign-up.

No, you can NOT Sign-up for FRo with a travel agent or another source. FRo is only available on Optiontown.com

You may contact our customer help line at (+1) 617 977 8128. Our email is customercare@optiontown.com

You must have a confirmed booking with one of our airline partners where we are offering FRo.

Yes but only for some airlines for which Optiontown sells flight tickets through our Flight Pass Option product. For all other airlines, you need to buy that airline ticket from either the airline website or any other source. To get the airline list for which Optiontown sells airline tickets, visit Optiontown.com and click on Flight Pass tab, and see the airline list under the "Airline" dropdown list.

The FRo service does not guarantee that it will rebook you to your selected FRo Flight. The rebooking decision is dynamic and taken by the system automatically based on many factors like flight demand on your original/FRo flight, rebook notification deadline, number of passengers in your booking etc.

Yes. Customers can change their booking per their original ticket conditions by contacting the airline directly. However, in this event, Optiontown may no longer shift the customer to an alternate flight.

Normally, the fare class in FRo Flight remains the same as that in your Original Flight. However, in some cases, the fare class might be different, but your ticket rules (like change fees, cancellation policy etc.) would still remain the same as per your Original Flight.

Once a Customer signs-up for Optiontown FRo and they are rebooked to their alternate flight (FRo Flight), they are no longer guaranteed a seat on their original flight. These conditions are outlined in the terms of service upon signing-up for FRo. Regular change fees and policies now apply if the customer wants to further change or cancel their flight.

You will be notified via email by Optiontown whether you have been rebooked or not to your alternate flight (FRo Flight). This notification will be sent no later than the rebook notification deadline and to your email address entered at the time of FRo sign-up. With some airlines, if you are rebooked to the alternate flight, you may also receive an additional second email directly from the airline reservations systems once the PNR has been adjusted in the reservations system. Once the PNR has been adjusted, you can view/manage your booking just like any other booking (e.g. online through Manage Your Booking).

We will notify you via email address provided by you at the time of FRo Sign-up. However, its your responsibility to ensure you provide us with a valid email address and check your email Iincluding your spam folder). Optiontown will not be responsible if you fail to receive or check your email. Please refer to FRo Rules for more details.

No, you are NOT allowed to change FRo Rebook Notification after completing the FRo sign-up.

After you have been rebooked to FRo Flight, you need to contact the airline directly for all matters regarding your flight cancellation, delays etc. for which regular airline policies shall apply. Optiontown is not answerable in such cases. Please refer to FRo Rules for more details.

If your Original Flight is cancelled any time before Optiontown has rebooked you to the FRo Flight, Optiontown may not rebook you to the FRo Flight.

If your FRo Flight is cancelled before Optiontown has rebooked you to the FRo Flight, you should contact Optiontown to change your FRo Flight and select a different one. However, please note that if you don't select a different FRo Flight, Optiontown will not be able to rebook you. So, you will lose any chance to earn FRo Reward.

No, your FRo Rebook Notification will remain the same even if you select more than one FRo Flight.

Yes, you could earn up to USD 5 per each way just for signing up, irrespective of whether you are rebooked or not to the alternate flight.

Sign-up Reward is the cash reward earned just for signing-up for FRo program. You earn this reward even if you are not rebooked to FRo Flight.

Rebook Reward is the cash reward you receive if Optiontown rebooks you to your selected FRo Flight. If you select more than one FRo Flight, each of those may have a different Rebook Reward associated with it. If we rebook you to any one of the FRo Flights, then you will earn the Rebook Reward associated with that specific FRo Flight.

Generally, the closer the FRo Rebook Notification to departure, the higher the FRo Reward. However, there may be exceptions depending on flight demand and other factors.

Yes, you will still get to earn the Sign-up Reward (if applicable for that flight).

Currently, we offer the following ways to receive FRo Reward and you may choose any one of them as per your convenience -

a)	PayPal - We just need the email address associated with your PayPal account. Even if currently you do not have a PayPal account, we will provide you complete details in your email to create a new PayPal account. Subsequently, you will receive your reward on the new account.
b)	Optiontown Credit - You will receive an Optiontown Credit that you may use at Optiontown for any service.
c)	Airline Credit - For some airlines (like Jetblue), you may also receive your FRo Reward in the form of airline credit, which you may redeem for flights purchase on that airline.

We hope to add more ways for you to receive FRo Rewards in near future. These FRo Reward methods may vary across different airline partners.

No. In case you don't have a PayPal account, we will provide you complete details in your email to create a new PayPal account, subsequent to which you can receive your reward on the new account.

Yes. Using PayPal for receiving FRo rewards is completely free of charge.

You will get FRo Reward in the currency associated with the website edition used during FRo Sign-up. For example, if you use the US Edition, you will receive the reward in US Dollars and if you use the Canadian Edition, you will receive the reward in Canadian Dollars. Once you have signed up for FRo using a specific website edition and its associated currency, you will receive all future rewards for that booking in the same currency.

No, you need to use the same method to receive both Sign-up and Rebook Rewards for a specific Booking. You may select different methods only for different bookings.

'My Optiontown' is your personalized account with us. You can view/manage your previous trips, transaction details using this 'My Optiontown' account. You may also receive information on our current and future products. It is completely free of cost.

'My Profile' page allows you to view and edit your profile related to your Optiontown account.

To retrieve your Username/Password, click on the "Forgot Password" on the Login page and it will send you the Username/Password on your registered email address. If you no longer have access to your registered email address, please contact Optiontown customer care.

Once you have logged in to your 'My Optiontown' account, you can access your profile information by clicking on 'My Profile' link. Here you may edit and save your account information.

We respect privacy of our customers and maintain a high level of information security. For more details, you can go through our Privacy Policy.

Yes. Joining 'My Optiontown' is totally free of cost.